AMAZON'S LONG touted Alexa For Business Blueprints (ABB) has launched, allowing organisations to create custom voice skills for their comapny.
Alexa For Business doesn't require any coding skills, but rather uses the same Blueprints system launched for personal users last year.
The difference is that ABB skills are only available to employees of the organisation, and won't appear in the main skills store - Amazon refers to them as ‘private skills'.
Amazon explains: "Customers want the same productivity boost at work that they get with Alexa in their everyday lives, by asking questions such as "Alexa, ask Office Helper, what days are we off for Thanksgiving?" or "…how do I process my contractor's invoice?"
It adds that it's not always been as easy as it sounds. Until now of course.
"Starting today, organizations of any size can create private skills using Alexa for Business Blueprints, regardless of budget, without needing developers to write a single line of code. Skills created from these blueprints can answer work-related questions such as "What's the guest WiFi password?", "What are the hours for IT?", or "When does open enrollment start?"
An example of a use case could be for new employees, who will be able to get answers to those mundane questions that a noob has to deal with, without bugging their new manager or the IT department.
"When are we closed at Easter" or "What's the dress code" or "How do I get an IT login" are just the sort of questions that Alexa can answer, providing that the system administrator has set them up and kept them up to date.
Alexa For Business Blueprints has rolled out in the US today with other territories expected to follow in the coming months.
The fact that the voice assistant revolution has reached the workplace is a significant development. Normalising talking to inanimate boxes at work is one of the keys to getting refusniks to adopt Alexa at home too.
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