LG HAS BEEN SLAPPED with a class-action lawsuit over a bootloop issue that has plagued owners of its LG G4 and V10 smartphones.
LG G4 owners have long bemoaned the issue, which sees the device "reset in an infinite loop, get hot, and shut off when it runs out of battery". An online petition has even been launched, calling on LG to launch a replacement program for defective handsets.
Some pissed off LG smartphone users have taken things a step further and have filed a class action lawsuit in California, according to a report at Ars Technica.
One of the plaintiffs in the lawsuit claims that he's now on his third LG G4, which has started to constantly freeze and is "manifesting signs of the bootloop defect and is unmerchantable."
LG has yet to comment, but acknowledged the bootloop problem in January last year, when said it was to blame on "loose contact between components." At the time, LG started to offer replacement devices, but the lawsuit claims that, even after the firm had responded, it continued to manufacture G4 devices with the bootloop defect.
The lawsuit says: "Despite this admission, LG did not undertake a recall or offer an adequate remedy to consumers who purchased the LG G4 phone.
"LG instead replaced LG G4s that failed within the one-year warranty period with phones that had the same defect. And LG refused to provide any remedy to purchasers of LG G4s that failed outside the warranty period because of the bootloop defect."
LG's two-screened V10 smartphone has also been suffering from the same issue, according to the newly-filed lawsuit.
"LG released the LG V10 phone in October 2015. The LG V10's hardware closely resembles the LG G4 with only a few adjustments, such as expanded storage and an additional camera," it says.
"Within a few months of its release, reports emerged that the V10 contained the same bootloop defect as the G4. LG V10 phones unexpectedly crash and then reboot interminably. Yet LG continues to sell and distribute the V10."
The suit is claiming unjust enrichment, unfair trade, and various breaches of warranty laws, and is seeking as-yet-undetermined damages in addition to legal fees and costs.
The plaintiffs are also asking that LG is ordered to launch a "comprehensive program to repair all LG phones containing the bootloop defect." µ
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