TALKTALK'S GAFFE-PRONE but mystifyingly highly-paid CEO Dido Harding is to step down in May.
However, the move won't necessarily pave the way for someone more technically astute to take over. Tristia Harrison, currently managing director of TalkTalk Consumer, will step up.
It follows a series of embarrassing security mishaps at the bargain-basement internet service provider that seemingly tries to go out of its way to prove that you really do get what you pay for.
And she's not in a hurry to leave, either: Harding will clear her desk in May following a transition period.
The announcement was made in the company's latest quarterly trading update - unfortunately, it is still trading.
Sir Charles Dunstone, who has stuck by Harding despite the series of security gaffes that saw customers leave in droves, will become 'executive chairman' while Charles Bligh, TalkTalk Business MD (there are people who trust their businesses to TalkTalk?) will become chief operating officer.
After teen hackers exploited a common-or-garden SQL injection flaw under cover of distributed denial of service (DDoS) attack in 2015 to purloin sensitive personal data, Harding put up an excruciating performance in front of a parliamentary committee. At the time, she indicated that the company's main source of boardroom technical knowledge was… Charles Bligh, apparently because he'd once worked at IBM.
Late last year, some of the cheap and nasty routers the company distributes to customers were also compromised in a Mirai-style attack. The company's initial advice to customers was to reset the devices, rather than to provide a firmware patch.
Harrison, who appears to be the only person in the world without a LinkedIn profile, joined The Carphone Warehouse Group in 2000, and has bounced around various roles in the Carphone Warehouse and TalkTalk Group ever since.
Harrison was appointed managing director of TalkTalk in 2014 and, hence, has been Harding's 'partner in crime' in the series of security mishaps that has cost the company several tens of millions of pounds and almost 100,000 customers.
Unfortunately, Harding isn't planning to sail off quietly into the night in her ship forged of purest gold, counting her fortune and quietly cackling to herself. Instead, she's planning to "focus more on my activities in public service". µ
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