GOOGLE HAS issued a response to complaints that the sound on their Pixel device is distorting, but it's probably not the one they wanted. The device has been accused of having fairly lousy sound quality when you turn the volume up since it was launched, but now Google has a solution.
Turn it down.
The sound quality does vary from app to app, and whilst we at INQ would always sooner use a Bluetooth speaker anyway, there are apparently some programs where it's untenable to use the built-in speaker, and that's not cool either.
According to Reddit, customer service agents have been acknowledging that the problem is being caused by a hardware fault on "certain builds of devices" and that Google is accepting warranty repair requests.
But an official statement to Mashable from Mountain View says that the solution (for the moment) is "not play your device at max volume."
Jeez guys, we never thought of that.
Google is, however very good at recognising the difference between a workaround and a solution and as such we can probably expect there to be too long before something more permanent is worked out, after all, this is their first flagship phone and it needs to have a fine legacy.
Although the reviews have been glowing and the demand has been huge, the HTC built device has not been without its teething problems (not least of all the steep asking price) and Google will want to get them all ironed out before it starts venturing towards a successor.
It makes sense given that the problem seems to be on some apps and not others that this isn't a simple software bug, so it's good to see Google isn't going to bury its head in the sand, though there's not indication of exactly what it plans to do next.
A recall seems this close to the Note 7 debacle, though, as to do so would put the two handsets on an equal historical footing, despite sound crackles and explosions not really being on a par. µ
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