VIRGIN MEDIA customers who have been experiencing crawling internet speeds have been told that they won't see a fix in time for Christmas. Or New Year.
In fact, the new fix date, as given to The Daily Star, is mid-January 2017.
The problem seems worse in South West London, where regular disconnects during peak periods seem to be becoming par for the course, but customers all over the country have been complaining.
Users have taken to Twitter to express their displeasure, but unfortunately, the actual service status page for Virgin Media is only available to customers so we can't quote that bit verbatim. Instead, let's hear from the Punter Twitterati.
one week without internet @virginmedia it's a really bad service! very upset— Lucia de Fatima (@NanaPunkTv) December 19, 2016
It's even affecting internet celebrities, with Zoella tweeting
Having to cancel and start again! I don't know why my internet is so terrible at the moment @virginmedia PLEASE HELP. VLOGMAS IS LATE 😩— Snowella (@Zoella) December 14, 2016
The last message from Virgin Media was last week, regarding a generic problem for Windows 10 that doesn't really shed light on the wider problem, but customers have said that they're having to wait "weeks" for engineers such is the problem.
At the time of writing, Virgin Media's Live Chat service is down, and customers are struggling to get through on the phone, with many saying that customer service agents haven't been briefed to do anything but order an engineer.
We've had a look through Virgin Media's feed to try and work out if they know what the problem is, but it's awash with responses to complaints so we've not been able to find anything. We've put the call in for a statement and will add it when we have it.
Earlier this year the company announced plans for 200Mbps Fibre to the Premises (FTTP) which would pave the way for 1Gbps down the line, as it were. µ
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