APPLE HAS BEEN FORCED to pull its latest watchOS update after users complained that it had bricked their Series 2 device.
Apple's watchOS 3.1.1 update was released on Monday but is no longer available to download after it was reported that it was bricking some Apple Watch Series 2 devices. Affected watches are displaying a red exclamation mark on the display that instructs users to visit Apple's Watch support website.
From here, Apple Watch owners are advised perform a force restart of the device by holding down the side button and the Digital Crown. If this doesn't un-bork the smartwatch, Apple says it will need to be taken in for service.
However, as noted at MacRumours, Apple stores can't deal with the problem directly, as a fix involves connecting to a Watch's diagnostic port to restore the device - a service not available to in-store staffers. Instead, Apple is apparently sending units off, with some users instead opting to apply for a replacement smartwatch via the company's support website.
Apple confirmed the problem but has yet to say what's causing it.
"A very small number of Apple Watch customers experienced an issue while installing watchOS 3.1.1, so as a precaution we've pulled back the software update," a spokesperson said.
"Any customers impacted should contact AppleCare, but no action is required if the update installed successfully."
News of this latest Apple Watch borkage comes just a week after IDC claimed that Apple sold just 1.1 million watches during the three months ending September, a 71 per cent decline compared to the 3.9 million sold this time last year.
Apple CEO Tim Cook, on the other hand, last week bigged up sales of the Apple Watch, saying that the firm has just recorded its best-ever week for smartwatch sales.
"Our data shows that Apple Watch is doing great and looks to be one of the most popular holiday gifts this year," Cook said.
"Sales growth is off the charts. In fact, during the first week of holiday shopping, our sell-through of Apple Watch was greater than any week in the product's history. And as we expected, we're on track for the best quarter ever for Apple Watch." µ
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