BT HAS DECIDED that its customers don't need internet access for the second day in a row, with thousands once again unable to get online.
The firm put an update on its status page acknowledging the problem, although it did not give a specific reason, instead listing potential causes.
"A small number of our customers in the areas shown below may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing," it said.
"Services can be affected by a variety of reasons such as damage caused by third parties or cable theft."
BT also took to Twitter to tell unhappy customers the news, although if they don't have internet access we're not quite sure how they will read it.
Sorry if you're unable to access some websites this morning on BT Broadband, we're investigating the cause and will update you all soon— BTCare (@BTCare) July 21, 2016
Several areas in London are affected as well as York, Nantwich and Totnes, among others.
The outages are the second day in a row that customers have had to contend with poor to non-existent services.
On Wednesday BT released a statement blaming "power issues" for the outage. "We're sorry that some BT and Plusnet customers are experiencing problems accessing some internet services this morning," said the firm.
"This is due to power issues at one of our internet peering partners' sites in London. Engineers are working to fix things as fast as possible."
Problems with BT internet began at around 9am yesterday morning, and by 9.30 the telco's website listed a large number of local phone number codes that were experiencing problems.
I'd say BT broadband is in a spot of bother right now pic.twitter.com/h0g817SVB8— Barry Collins (@bazzacollins) July 20, 2016
Many of the faults carried through the morning. Telecity Group's co-location centre in London's Docklands was listed by customers and experts as being a potential source of the outage.
@awashtell Telecity in London is majorly down and it's having a knock on effect to BT and others.— Colin P (@ColinTDF) July 20, 2016
Power outage at Telecity, and BT gets all the flack = genius
— Ashley Kent (@ashjkent) July 20, 2016
Customers were still suffering problems at the time of writing, ranging from extremely low speeds to no internet at all.
Gah this BT outage is causing all sorts of issues 😫😫😫— Andrew R (@arobsco) July 20, 2016
Enjoying how this BT outage has turned my broadband into mid-nineties dial-up— Philippa Warr (@philippawarr) July 20, 2016
BT broadband is down and having serious issues .....
— whiteITsolutions (@whiteitsolution) July 20, 2016
The timing of the outages is very unfortunate for BT, which only yesterday was the subject of a Commons Culture, Media and Sport Committee report suggesting that the company should have better managed its broadband rollout programme across the UK.
BT's Openreach division has neglected certain areas of the country for fast broadband rollout, according to the report, while profiteering from funding such as rural broadband provision. µ
Much a (dil)do about nothing
Neither the time nor the face
The tiny tweaks are coming thick and fast now
Gitting more secure