ADOBE HAS performed updatus interruptus on Creative Cloud users after pulling the plug on a recent update that deleted system files on Mac computers.
The problem has been solved, reportedly, but it affected Mac users who can be quite precious. A report on the BBC said that all hell broke loose.
Adobe seems to be taking the outrage in its stride, admitting that the problem can affect some users in some cases.
"Earlier today we were notified of an issue with an update to the Creative Cloud Desktop application on Mac that we rolled out earlier in the week. In a small number of cases, the updater may incorrectly remove some files from the system root directory with user writeable permissions," explained Adobe in a post on the firm's customer care page.
"We have removed the update from distribution, and are in the process of deploying a new update which addresses the issue. When prompted for the update, Creative Cloud members should install it as normal."
A later post explained that the new update is now available. Adobe thanked Backblaze for the nod in the direction of the security problem, and we think that a lot of Creative Cloud users do too.
Backblaze posted its take on the situation on Valentine's day, which is nice, saying that the update deleted a hidden file.
"We contacted Adobe's support and opened a case; actually we opened two separate cases. We also continued working on a workaround at our end while trying to find what was actually occurring and how we could stop it," the firm said.
"We also opened this thread on Adobe's forums. This is also when we started tweeting about the bug and trying to get people's attention and explaining that their backups may be affected.
"At this point we did not know that the Adobe Creative Cloud bug would also affect non-Backblaze customers." µ
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