BT HAS ADMITTED that a faulty router was behind the widespread outage that knocked customers nationwide offline on Tuesday.
A BT spokesperson said in a statement sent to The INQUIRER that the firm is "confident that services have been fully restored following an outage that affected several hundred thousand customers", admitting that "a faulty router was to blame".
This confirms BT's earlier suspicions that the downtime was not the result of a "malicious attack".
"Most customers will be able to access their broadband without taking any action but some may need to reboot their equipment," the spokesperson added.
The major downtime occurred between around 2pm and 11pm GMT on Tuesday, and affected BT home and business customers across the UK. The problem left most without a working internet connection, but Down Detector revealed that some were also stripped of email and telephone services.
The vast majority of customers are now back online, apologies to all affected. If you still can't connect, you may need to restart your Hub— BT (@BTCare) February 2, 2016
Before the problem was fixed, BT customers, somehow, flocked online to moan about the outage. One user wrote on Reddit: "At work at a web design firm, can confirm nothing is working and we're all pissing ourselves laughing." Others flocked to Twitter to complain.
BT Internet currently down. Stuck using 3G like a savage.— Ash Pryce (@PsychicConman) February 2, 2016
BT Business internet is down so no email. If you want to get in touch in the mean time it'll have to be by phone or carrier pigeon.— Healthwatch Derbyshi (@HWDerbyshire) February 2, 2016
We'll update this article as soon as we hear more. µ
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