TWITTER IS CLOSING OFF 2015 with updated guidance on what it will and will not stand for on its micro-chatting pages.
The Twitter rules have been updated and blogged about. The message is that change is necessary if the firm is to manage free speech and keep people happy.
"We believe that protection from abuse and harassment is a vital part of empowering people to freely express themselves on Twitter," said Megan Cristina, who is dubbed a Twitter director for trust and safety.
"We're updating the Twitter rules to clarify what we consider to be abusive behaviour and hateful conduct. The updated language emphasises that Twitter will not tolerate behaviour intended to harass, intimidate or use fear to silence another user's voice.
"As always, we embrace and encourage diverse opinions and beliefs, but we will continue to take action on accounts that cross the line into abuse."
Abuse takes many forms, and trolling and terrorism will be on the mind of the company. It makes it clear that terror-type chat is not welcome and that it will work to shut off the communication pipe.
We've updated our rules around abuse and hateful conduct https://t.co/XGBETsUk5h— Safety (@safety) December 29, 2015
Cristina added that it has taken some time to get to this position (the new rules are covered on a separate page) and that the firm is also working in less obvious ways to limit bad accounts.
"Over the past year, we've taken several steps to fight abuse in order to protect freedom of expression: We've empowered users with tools for blocking, muting, and reporting abusive behaviour, and evolved our policy to capture more types of abusive behaviour," she said.
"One of the areas we've found to be effective in this multi-layered strategy of fighting abuse is creating mandatory actions for suspected abusive behaviour, such as email and phone verification, and user deletion of tweets for violations. These measures curb abusive behaviour by helping the community understand what is acceptable on our platform." µ
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