UK INTERNET SERVICE PROVIDER (ISP) Virgin Media has confirmed plans to increase the prices of broadband and phone packages by as much as £3.99 a month from February next year.
Virgin Media confirmed to The INQUIRER that customers subscribed to one of its bundles will see their bills become more expensive from 1 February 2016. Big Connection and Big Easy bundles will increase by £3.49, and all other Big Bundles (Big Bang, Big Kahuna, Big Daddy) will see a £3.99 increase, a cost which includes a £1 line rental increase.
This means, on average, customers' bills will rise by 5.4 percent, and Virgin Media says customers will be made aware of the increase in writing.
Those with a broadband-only package, who saw a change to their bills on 1 November, won't be affected by the price hike.
As you'd expect, those who are affected aren't very happy about it, and have been quick to voice their anger at Virgin Media on Twitter.
Why does @virginmedia keep giving people "free" speed upgrades and then putting the price up? We aren't stupid.— Ben Rose (@zuffle) November 11, 2015
Still, Virgin Media is promising that it will be worth it and is promising that the money will go towards improving its network and boosting broadband speeds.
It also pointed out that when it started offering customers speeds of up to 200Mbps it was the third time it had upped its broadband speed since 2012.
Gregor McNeil, managing director of consumer at Virgin Media, said: "We are doing everything we can to keep prices as competitive as possible. Through the continuing investment in our network we are again upgrading our customers’ broadband speeds and providing unlimited downloads - meeting the growth in data consumption we see.
"Our customers want to do more online, so we are always making sure that our customers get more for the prices they pay." µ
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