THE OPEN RIGHTS GROUP (ORG) is looking to telecommunications firm EE for answers about why some of its customers found their access to a wide range of websites blocked.
The Open Rights Group is a vocal opponent of internet filters and a regular critic of them. It says, and many people agree with it, that internet filters either do not work or are open to abuse. Basically they don't work and a lot of the time they do not make people very happy.
ORG has asked EE to respond to its questions about content lock issues that were raised this week, and about how and why they happened, and so have we.
EE has published a support webpage in which it says something about the issue, and reveals that it is probably going to release its response soon.
"Hi everyone, We know a small number of you have experienced issues with content lock this morning," it said in a brief note.
"Sometimes restarting your device or switching into airplane mode and back out can fix this, but that doesn't seem to be the case at the moment. We're also aware that the management of content lock settings through My Account and the My EE app may not work at this time. We're investigating, and will post again as soon as we have updates."
The Open Rights Group wants a bit more than that and is planning to send a letter to EE and ask it for more information again. A comment put on its Twitter feed suggests that websites were blocked even when users have content lock turned off.
EE customers have also asked for more information, and many are complaining that this is a longstanding and frustrating issue. The comments underneath the EE statement are particularly revealing and damning.
"I'm genuinely astounded that these issues are still ongoing. Its been months and months now and still no solution. Compensation for customers affected by this? None, I bet," said one
"On a side note, maybe it would be a good idea to send a text message to customers, informing them of today's persistent issue with the filter. You can post links on twitter as much as you like, but this thread is blocked by the filter you're having issues with. Oh the irony, eh!
For a communications company, you're not very good at communicating with your customers." µ
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