WINDOWS PHONE 7 handsets are having trouble with the very first update and the most affected phone seems to be the LG Optimus 7.
On the Vole's "Microsoft Answers" Windows Phone 7 forum, a Windows Phone 7 support staff member admits that there are some issues being reported with "some devices" and that Microsoft is investigating.
The failure of the first update, which does not even provide any new features for users, is another embarrassment for Microsoft after low sales of Windows Phone 7 handsets and media criticism that the mobile OS was unfinished on launch.
The forum has postings from individuals with Optimus 7 handsets so it is not clear what other devices the support staff member is referring to. The reports on the forum however all tell a similar story.
One LG Optimus 7 user, named Zkuggi, posted the following, "When I try to update my LG Optimus 7 through ZUNE software i get stuck in part6/10. Then the phone restarts, and ZUNE cancels the update and returns error: 801812C1. What does this error mean? How can I bypass it?"
Forum moderator and Windows Phone 7 support staff member Martin V. tells Zkuggi, "We would recommend at this time, not to retry the update, as subsequent attempts will probably fail similarly. While we continue to investigate the issue, we would ask that you not attempt the update until your device alerts you of another update opportunity. There are some issues reported with some devices and Microsoft is investigating the root cause."
Martin V. then goes on to ask Zkuggi to provide details of the phone, such as phone model and operator, country, the error code and what Zkuggi's computer's operating system is.
The update problem will also be embarrassing for Nokia CEO Stephen Elop who announced on 11 February that his company will switch to Windows Phone as its strategic smartphone OS. That decision will now only be questioned further. µ
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