FINNISH PHONE MAKER Nokia has admitted that some of its N8 handsets have a power management problem.
Nokia's EVP Niklas Savander was wheeled out to admit that a problem exists with the N8's power management, which could result in users not being able to turn on or turn off their handsets. The firm recently launched the handset after repeated delays to a muted reception, and news of this latest fault will do little to encourage punters, who have far better choices, to take a chance on Nokia's high-end N8 handset.
Savander claimed the fault only affected a small percentage of N8 handsets. However in a rare and commendable move, Savander didn't just end with poo-pooing the situation but saying, while in the grand scheme of things it is a small percentage, to those affected, it is a major problem. He continued by admitting that even one unhappy customer was not good enough for the firm. Of course Savander's words won't solve customers' problems but it's still good to hear someone in management not try to whitewash the situation, like say, Steve Jobs.
Running the Symbian^3 operating system, Nokia's N8 has failed to impress. With middle of the road hardware coupled to an operating system that simply lacks polish when sat alongside Apple's IOS and Google's Android, it's not surprising that the N8 has failed to set the sales charts on fire. Now that questions are being asked about Nokia's legendary build quality, the firm faces a very hard fight to stave off irrelevancy in the high-end smartphone market.
Those who are suffering from power problems with their N8 handsets are advised to call Nokia's customer support. Savanader confirmed that the fault is covered under the firm's warranty.
Nokia says that no other handsets are affected by the N8's power management problem. µ
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