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Microsoft fesses up to Onedrive file corruption issues

Microsoft Office files are getting mangled when they're synced
Wed Sep 03 2014, 13:42

Microsoft rebrands SkyDrive as OneDrive

MICROSOFT HAS CONFIRMED that some users of its Onedrive cloud storage service have been having their files mangled.

As we revealed yesterday, users of the service have been reporting issues with device syncing, which has led to corruption of Microsoft Office files created since 27 August.

One respondent to the Microsoft Answers forums said, "I can open online with the surface or netbook. I can even open the same files when using a USB memory stick. It's when Onedrive gets in the mix, that the file acts corrupted."

Mike Small of analysts Kuppinger Cole, who has suffered at the hands of the glitch, said, "This example illustrates some of the downsides of using a cloud service. Cloud services are very convenient when they work, but when they don't work you may have very little control over the process to fix the problem. You are completely in the hands of the CSP (Cloud Service Provider).

"If you are using a service for business, access to the data you are entrusting to the CSP may be critical to your business operations. One of the contributors to Microsoft support community described how since he was unable to work he was getting no pay and this is a graphic illustration of the problem."

Microsoft had been silent on the matter of file corruption, but has now released a statement which reads, "The OneDrive team is aware of an issue that is affecting a small group of customers when they synchronize their files between devices. We are working on getting the issue resolved as soon as possible."

There is an unofficial workaround that works by storing things in archive folders (.zip or .rar), as they don't seem to be affected.

The company has confirmed that it has just lifted the 2GB file size limit that had previously been imposed on uploads to Onedrive. Whether this is directly connected to the problem remains to be seen.

For more information on cloud computing, visit the Intel IT Center. µ

 

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