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Microsoft: Surface Pro 3 tablets don't overheat

But there's a fix on the way anyway
Wed Aug 27 2014, 16:20
Microsoft denies any problems with overheating Surface Pro 3 devices

MICROSOFT HAS DENIED that there's an overheating problem with the Surface Pro 3 tablet, which makes its international debut tomorrow.

The problem reportedly affects the high-end Intel Core i7 models, which due to their dimensions require some under-the-bonnet jiggery-pokery to avoid scorching their surroundings.

However, some users have been reporting that their units are still extremely hot to the touch, with a thermometer icon appearing in place of the boot screen, indicating that the system is too hot to safely power up.

However, Microsoft has made it clear that the very hot tablet that warns users that it's overheating isn't actually overheating at all.

In a statement to blogger Paul Thurrott, Microsoft said, "The Surface Team is aware of a very small number of Surface Pro 3 Intel Core i7 devices that are temporarily restarting and incorrectly showing a 'Thermometer Gauge' icon while attempting to boot up."

"Our investigation reveals that the system is triggering this event sooner than it should for some people, only when the device restarts, and this does not occur when the device is booted and running. We have an update that will address this that will be ready for our customers as soon as possible."

In other words, although there isn't actually anything wrong, Microsoft is committed to fixing it anyway. Watch our monthly Patch Tuesday reports for the announcement of the release.

The Surface Pro 3 has been criticised by iFixit for its lack of repairability. The INQUIRER has already spent some time with the Surface Pro 3, and you can see what we thought of it here. µ


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