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UPS admits that its customers might have been hacked

Finds malware in over 50 stores
Thu Aug 21 2014, 12:18
Logistics firm UPS has admitted that it has been hacked

PACKAGE DELIVERY AND LOGISTICS OUTFIT UPS has notified its customers about the discovery of malware in its stores and the chance that they might be at risk of data loss.

The firm is joining a not very exclusive club of companies that have revealed that they have become the victims of hacking attacks, and that the real victims are the customers.

The firm is not sure that customers are at risk, but since it found malware in 51 of its locations it has decided to go public and warn them.

In a statement it said that it began to look at its stores after US Homeland Security released a warning about an unnamed malware attack. The firm checked, and lo, it found the malware.

"I understand this type of incident can be disruptive and cause frustration. I apologize for any anxiety this may have caused our customers. At The UPS Store the trust of our customers is of utmost importance," said UPS president Tim Davis.

"As soon as we became aware of the potential malware intrusion, we deployed extensive resources to quickly address and eliminate this issue. Our customers can be assured that we have identified and fully contained the incident."

According to UPS the malware was found at just one percent of its stores and was removed from them in August. It said that any customer that used one of those stores between 20 January and 11 August 2014 "may have been exposed".

Information that "may have been exposed" includes names, postal and email addresses and payment card information. UPS said that it was possible that not all of the information might have been taken.

As is often the case UPS is offering potentially affected punters credit monitoring services and that kind of thing. It said that so far there is no evidence of any customer having been defrauded. µ


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