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EE suffers network downtime due to 'PDP authentication' error

Leaves customers unable to access 3G or 4G services
Wed Aug 13 2014, 16:21
Radio mast used for telecoms connections such as 3G and 4G

A NUMBER OF EE CUSTOMERS have reported glitches in their mobile internet service today, which the network has said is due to a problem at one of its data centres.

EE is no stranger to an outage or two, but its users never seem to become more forgiving. Customers on the network have flocked to Twitter to bemoan the outage, which has left them unable to make use of their 3G or 4G connectivity and unable to send or receive MMS messages since Wednesday morning.

One user moaned, "@EE getting PDP authentication failure. Absolutely sick of the sporadic unstable internet on your network", while another barked, "PDP authentication error...just another instance of an EE f**k up, another one to add to a very long list! Fed up & unhappy! Crap service!"

In a vague tweet, EE told one angry customer that it was aware of the issue and was looking to fix it as a matter of priority.

It has since elaborated further in a statement, with a spokesperson for the network explaining, "We apologise to those customers who are experiencing problems accessing data and sending MMS messages.

"We have identified the cause at one of our data centres and we're resolving the issue as quickly as possible. We are sorry for any inconvenience."

At the time of writing, it appears that some users are still experiencing issues with their EE service, although it appears to be up and running as usual for The INQUIRER.

We will update this story when we hear more. µ

 

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