The Inquirer-Home

Auction website eBay stutters for the 10th time this year

Going, going, gone, again
Tue Aug 12 2014, 11:26
new-ebay-logo

ONLINE AUCTION HOUSE eBay apparently has gone down again for some users, in some places for the 10th time this year.

This means that punters are being separated from the chance to buy whatever it is that they buy from the people's bazaar such as this prototype HP calculator watch, which could be yours for £9,000

We stumbled across the downtime in the UK while doing research, and were disappointed to find ourselves in an online auction website wilderness.

Others in the office were able to access the eBay website and we were able to ascertain lively connections in both the US and UK.

A search on Twitter suggests that there is patchwork availability all over, and this is something that eBay has confirmed.

"We are investigating reports that certain eBay features are intermittently unavailable or slow and we apologise for any inconvenience caused," it said in a statement. The firm has promised to provide more information soon.

At present we are still unable to access the website, or at least some of us are. The problems have been confirmed by Downdetector.co.uk, an availability assessment website. It said that this is the 10th time that the website has been unavailable to users in 2014, and that this latest outage is its longest so far.

"Today's outage marks the largest outage for Ebay users in the UK for this year, both in terms of duration of the problems and the number of users that are impacted," said Tom Sanders, co-founder of Downdetector.co.uk.

"The persistent site problems that Ebay UK is suffering indicate that Ebay is unable to fix the computer problems that are causing these outages."

eBay has contacted the INQUIRER with two updates since this time. In the first it reconfirmed problems that some people may have accessing its service.

"eBay is aware that some users are experiencing problems accessing eBay in Europe. We are doing all we can to investigate this issue including reviewing third party internet service provider access issues and we are working hard to put things right," it said at around 12.45pm.

"We cannot speculate on the cause of this issue whilst we are still investigating, but we will provide a further update as soon as possible."

Half an hour later it sent a follow on, saying that all problems should be fixed. It confirmed that issues began around 9am in Europe.

"Some users experienced problems accessing eBay in Europe from 08.55am BST until approximately 12.40pm. Our technical experts immediately investigated potential causes including third party internet service provider access issues," it said.

"All eBay sites are working normally and we are sorry for the inconvenience." µ

 

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