The Inquirer-Home

eBay suffers major outage but is yet to acknowledge it

Angry sellers take to social media
Fri Aug 01 2014, 16:10

USERS HAVE TAKEN to social media to report an outage of auction website eBay, but as yet the company has not responded.

The outage began shortly after 10pm CDT, or around 4am UK time, persisting for several hours.

Symptoms varied from problems with storefronts to complete website outage. All were intermittent and seemed to vary between time zones.

Some users of the eBay message boards commented that the problem was isolated to certain parts of the website such as eBay Motors, while others found that they could access the website, but could not sign in.

One commenter said, "Have been trying to log in to Ebay for [five] hours. It's 6:45 am here in Boston MA just managed to sign in. This place has gone to the dogs! Anyone else having problems?"

Another confirmed, "I've been trying since last night and this morning to get in by typing in the address bar and even the google link when you search 'Ebay' and yes it's been down. This has been confirmed by 'is it down' websites. The work around is getting to eBay via other links. For example this morning I got in by typing eBay forums in Google search and got in that way."

After a similar outage last year, eBay updated its policy on outages to make it more specific, or to put it another way, vague and unhelpful. It reads "eBay's highest priority is our members' trading success. There are many events, from natural disasters to power outages that can disrupt bidding and finding on eBay.

"If a lengthy outage occurs, information about the outage will be posted on the Announcements Board."

This of course assumes you can get onto the announcments board in the first place.

Earlier this year, eBay was the victim of a major data breach and was heavily criticised for staying silent on the issue before eventually advising users to change their passwords.

Once again, there is no word from eBay, but we have asked it to comment. One would think that after the pasting it took over its attitude to the password breach, it might be more forthcoming. µ


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