The quicker a phone's answered in sales, the slower it's answered in customer services - Brownridge's Law
THREE CUSTOMERS will soon be able to access Virgin Media's London Underground WiFi, which means that all UK mobile operators have now signed up to the service.
It might have taken a while, but Three announced on Thursday that from the end of July its mobile customers will be able to access Virgin Media's WiFi service free of charge, almost a year to the day since O2 joined the initiative.
Three director of customer strategy Danny Dixon said, "Giving our customers access to free WiFi on the London underground is another step towards them being able to enjoy the benefits of being connected no matter where they are.
"Our customers will also have the added benefit of being able to use our new Three Intouch app, which means they will be able to surf the web, as well as make and receive calls and texts when they are in Wi-Fi enabled London tube stations."
Virgin Media's WiFi service is available at 137 London Underground stations, and the firm announced today that it will be adding seven new stations to the network next week. These stations are Bow Road, Ealing Broadway, Edware Road on the Bakerloo line, Hammersmith on the Hammersmith & City line, Harrow-on-the-Hill, Shepherd's Bush and West Bromption.
London Underground director of strategy and service development Gareth Powell said, "WiFi on the Tube is one of many ways we're improving our customers’ journeys and the service has moved from strength to strength since it launched in time for the London 2012 Olympic Games.
"We're delighted that another mobile operator is on board because it means more of our customers benefit from live travel information, news and social media throughout the majority of our stations." µ
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