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BT ruins weekends with broadband outage

Left many of its seven million customers unable to get online on Saturday
Mon Jun 30 2014, 10:03
BT logo

UK INTERNET SERVICE PROVIDER (ISP) BT experienced a broadband outage over the weekend, leaving users without access to the internet on Saturday.

BT reported the broadband outage on Twitter, which left "many" of its seven million customers unable to access the internet, saying, "Sorry about the issues many of you had accessing the internet this morning. Problem is now fixed - sorry for any trouble caused."

BT subscribers affected by the outage complained that they were unable to access certain websites, including Facebook and Twitter, Netflix and banking and shopping websites. BT said that its own website and apps were also affected by the outage.

Customers were quick to take to Twitter to moan about the outage. One BT customer complained, "It has to be a joke that when I ring BT to check why my broadband is down the automated message says visit"

BT has yet to report how many users were affected by the weekend downtime, which took place on Saturday morning, but the BBC reported that complaints largely stemmed from Cornwall, Eastbourne, Preston and Tunbridge Wells, although problems were also reported in areas like London, Manchester and Glasgow.

A BT spokesperson reiterated, "There were problems with our broadband service earlier today but they were resolved," adding, "Sorry for any inconvenience this may have caused," but it seems the company is still unclear as to what caused the outage.

The firm said that engineers are investigating the cause of the problem, so we'll update this story if and when we hear more.

BT's latest outage came after Ofcom revealed that the ISP saw an "above industry average" number of complaints related to its broadband service. µ


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