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Vodafone price hike could see phone bills rise more than 10 percent

But customers can leave network free of charge
Fri May 23 2014, 09:58
A Vodafone logo

UK MOBILE OPERATOR Vodafone has announced price increases that could see customers' phone bills increase more than 10 percent.

In a post on its website, Vodafone explained that while it's not increasing its contract prices, thanks to its recently announced fixed-price promise, it will charge more when a user surpasses their monthly allowance.

If you've used up all of your allowances from 28 June, you'll end up paying 45p per minute, up from 40p, 18p for a text message, up from 15p, and £6.50 per 250MB of data used, up from £6.

If you're not calling or texting a UK mobile or landline number, you can expect the cost of your phone bill to rise even further - with calls to freephone numbers and non-geographic numbers set to cost 20.4p per minute, up from 14p, while international text messages will cost 35p each, up from 30p.

Vodafone blames this price increase on rising costs, saying on its website, "Like most businesses in the UK our costs are rising so we need to review our prices now and again. Because of this we're increasing the rates you'll pay when you go outside your monthly allowance of minutes, texts and data.

"You can avoid paying any of these charges by making sure you're on the right plan for you - with the right amount of minutes, texts and data - so you can enjoy a worry-free mobile experience."

While Vodafone isn't increasing its tariff prices, the network says that customers who expect to see a price increase of 10 percent or more can leave free of charge.  

"We really hope you decide to stay with us, but as these changes have increased your monthly bill by more than 10 [percent], you can end your agreement without charge. If you decide to do this, please write to us before 28 June," Vodafone said.

Vodafone's announcement comes just days before EE hikes its contract prices, with tariffs on the network set to increase by 2.7 percent on 28 May. This is in line with inflation, so despite Ofcom's ruling that customers who see mid-contract price-hikes will be able to switch networks, EE has managed to skirt around it.

O2 customers likely will find themselves in a similar situation to those on EE. Following Ofcom's January announcement, O2 issued an update to its terms and conditions saying that it could increase a customers monthly fee every 12 months, if it so decides.

Three, on the other hand, embraced Ofcom's changes. µ


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