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Apple acknowledges iMessage bug with promise of a fix

Likely to arrive in iOS 7.1.2
Thu May 22 2014, 13:32

Apple iOS 5 iMessage appAPPLE HAS FINALLY ACKNOWLEDGED an ongoing bug with its iMessage service that affects customers who switch away from the iPhone, and has promised that a fix is coming.

The iMessage bug in question has been around since the launch of iOS 5 in 2011. The flaw recently hit the headlines thanks to an Apple support worker admitting that the firm had no idea how to fix the issue, which sees those who switch away from iOS to an Android device unable to receive messages from iPhone-wielding friends.

Apple has finally acknowledged the problem, which Recode reports recently got worse due to a server glitch, which meant that Apple's workarounds were rendered useless.

An Apple spokesperson said in a statement, "We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update. For users still experiencing an issue, please contact Applecare."

Apple hasn't revealed any further details about the upcoming software update, which likely will arrive as iOS 7.1.2, nor when users can expect it to arrive.

While a fix is coming, it might be too late for Apple, as the bug has already led to a lawsuit. Samsung smartphone owner Adrienne Moore sued Apple in a San Jose court over the ongoing iMessage glitch, claiming that Apple is avoiding fixing the problem because it prevents people from switching to a competing device.

Her complaint read, "The text-messaging lawsuit, which seeks class-action status and undetermined damages, claims Apple failed to disclose that switching to a device other than one running on Apple's iOS operating system would result in the interference. The suit is based on contractual interference and unfair competition laws."

Apple has declined to comment on the litigation. µ

 

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