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Samsung smartphone user sues Apple over long-standing iMessage bug

Claims firm is penalising users who switch to Android
Mon May 19 2014, 10:08

Apple iOS 5 iMessage appAPPLE IS BEING SUED over an iMessage bug that has left some former iPhone users who switched to Android unable to receive text messages.

The bug, which has been plaguing users since Apple released iOS 5 in 2011, sees iPhones failing to recognise when a contact has switched to Android. This means that when an iPhone users texts a friend on the rival mobile operating system, the iPhone tries to send it as an iMessage and, despite telling users that it has been sent, loses it in "iMessage purgatory".

Apple admitted last week that it is "clueless" about the problem, and does not have a fix.

Because of this, Adrienne Moore, a woman who switched from an iPhone to a Samsung Android smartphone, has sued Apple over disappearing iMessages, filing a class-action lawsuit in a San Jose court.

In the complaint, Moore said that she has fallen victim to the bug, and claimed that Apple is avoiding fixing the issue because it will prevent its customers from switching to rival devices.

"The text-messaging lawsuit, which seeks class-action status and undetermined damages, claims Apple failed to disclose that switching to a device other than one running on Apple's iOS operating system would result in the interference. The suit is based on contractual interference and unfair competition laws."

As reported by Bloomberg, Moore argued that people who switch from an Apple device to a non-Apple device are "penalised and unable to obtain the full benefits of their wireless-service contracts".

Apple has declined to comment on the lawsuit. However, while it does not have a fix yet, a support page on its website offers some possible fixes for frustrated users. µ

 

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