ADOBE HAS APOLOGISED to its users for almost 24 hours of downage that closed down access to its graphics tinkering tools Acrobat, Lightbox, Photoshop and others.
The firm explained in various statements and mostly through its @Adobecare Twitter account.
"We know we let you down. We apologise and are working to ensure it doesn't happen again," it said.
The problem apparently spun out of some backend database work and spiraled into the Adobe ID login systems. This plunged users into limbo and locked them out of whatever they were doing for almost a full day.
We're currently experiencing an outage affecting user's ability to sign in to our services. We are working on a fix - stay tuned— Adobe Customer Care (@AdobeCare) May 14, 2014
Adobe said that it does not intend for this to happen again. "Several Adobe services were down or unreachable for many of you over the last 24 hours. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID," it said in a statement.
"First, and most importantly, we want to apologize for this outage because we know how critical our services are to you and how disruptive it's been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again."
Adobe might have preferred not to learn this lesson yesterday, as while its engineers were working out what had gone wrong, some elements of the organisation were celebrating 25 years of digital type and attempting to give away Source Serif Pro for free.
This led some users to take to Twitter to complain. µ
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