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Apple confesses to iMessage bug plaguing users who switch to Android

Admits it has no idea how to fix it
Thu May 15 2014, 10:56

Apple iOS 5 iMessage appAPPLE HAS FINALLY ADMITTED to an iMessage bug that has been plaguing users since 2011, and has said that it is not sure how to fix it.

The iMessage bug in question affects users who have switched from an iPhone to another device, such as an Android handset. The problem was documented by former Lifehacker editor Adam Pash, who said that messages sent to him from other people's iPhones are lost in "iMessage purgatory".

Pash explained, "I recently switched from an iPhone to Android, and discovered shortly thereafter that my phone number was still associated with iMessage, meaning that any time someone with an iPhone tried texting me, I'd receive nothing, and they'd get a 'Delivered' receipt in their Messages app as though everything were working as expected."

It isn't just Pash experiencing the disappearing iMessage issue, as iPhone users have been moaning about it since 2011.

Three years on, and Apple has finally acknowledged the issue. Pash spoke to an Apple support staffer who said, "This is a problem a lot of people are facing," but then admitted that the firm is having trouble fixing it.

Instead, Apple advised Pash to turn his phone off and on again, and get his iPhone-wielding friends to delete his contact and add it again. These quick fixes were, perhaps unsurprisingly, unsuccessful.

Pash noted that since, Apple has "completely hijacked" his text messaging and phone number portability, and the problem has not yet been fixed.

"No one can fix this but Apple because it's a problem at the device level, which means people in my position have no recourse but to wait for Apple to figure out what the problem is," Pash added.

Apple has yet to comment further, but given that we're experiencing the same problem here at The INQUIRER, we hope it comes clean. µ

 

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