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Samsung Galaxy S5 blighted by camera flaw

Flagship phone has a problem
Mon Apr 28 2014, 10:00
Samsung Galaxy S5 with Android 4.4 Kitkat in gold

SAMSUNG HAS ADMITTED that there's a problem with the camera on what it said are a limited number of its latest flagship Galaxy S5 smartphones.

US mobile operator Verizon notified its users of the problem on Twitter. It gave them a clue about what to watch out for, and an address to contact if their handsets are affected.

Fixes will depend on the issue and the handset, and Verizon said that some punters might be in line for a hardware replacement.

Users at the XDA Developer Forum were quick to report on the bug, and some said that they were experiencing it.

One said that Samsung replaced his handset, having tried software alternatives.

"Returned mine yesterday for a replacement. Factory reset [three] times and even had the Samsung rep wipe it from scratch with Samsung image. No dice. Said it was a hardware failure," wrote Lilsalmon.

We have asked Samsung in the UK for information this morning. Online reports have the firm providing a contact number and information for US punters.

"Samsung is committed to providing the best experience for customers. We have learned that a limited number of Galaxy S5 devices may have an issue that causes 'Camera Failure' pop-up error message," it said.

Punters are advised to pick up the phone and ping 1-888-987-4357 if they want to arrange an exchange.

The issue is fairly limited and restricted to a small number of handsets, Samsung has claimed. "We have discovered that the issue has been seen in a very limited portion of early production Galaxy S5 units, and was caused by complications in the ROM component, which stores the information necessary to operate the camera," said Samsung, according to Reuters.

Reports suggest that Samsung has already sold millions of the handsets, so it will be hoping that the issue is as limited as it said.

According to data from Localytics, the Galaxy S5, demoed in our video below, quickly pulled in 0.7 percent of the Android market. µ

 

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