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Virgin Media email blunder bombards frustrated users with spam

Recipients could email each other, creating spam
Thu Apr 17 2014, 16:32

VIRGIN MEDIA CUSTOMERS have been hit with an email blunder that exposed their email addresses and led to a number of spam messages.

The email from the firm confirmed Google Services and changes to the way that they operate on Virgin Media. The message was sent by a third party on behalf of Virgin Media, and anyone who received it was able to hit a reply-all button and email everyone on the same list.

Although they could not see email addresses other than those of people who had already replied, many customers have complained about the incident on Twitter.

"If you have Virgin Media email you may want to check it...I am 600 emails and counting of spam! #wellplayedvirginmedia," said one.

"And for every email now in my inbox there appears to be at least another in my spam folder all replying to the original @virginmedia email," added another.

Virgin Media told The INQUIRER that all this should have died down by now, explaining that the reply-all bug was switched off in a couple of hours. It said that no bulk email collections have been lost, despite what its users are saying on Twitter.

"For a short time yesterday afternoon, a small proportion of our customers received a service email from one of our suppliers, which, if they replied to all, it was sent to a wider group," said a Virgin Media spokesperson.

"The issue was quickly fixed and we apologise for the inconvenience caused." µ


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