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Nokia halts Lumia 2520 tablet sales over electric shock fears

Advisory hints at poor sales of Windows RT tablet
Thu Apr 17 2014, 14:16
Nokia Lumia 2520 in Red

FINNISH HARDWARE MAKER Nokia has halted sales of its Lumia 2520 tablet that runs Microsoft Windows RT due to fears that faulty chargers could cause electric shock.

Nokia is advising that owners of the Lumia 2520 - which we review in the video below - stop using the tablet's AC-300 charger immediately, saying that while there have been no confirmed incidents, it has discovered a product quality issue that could lead to a "safety concern" - more specifically, risk of electric shock.

"Under certain conditions, the plastic cover of the charger's exchangeable plug could come loose and separate," Nokia explained. "If loose and separated, certain internal components pose a hazard of an electric shock if touched while the plug remains in a live socket."

Nokia added that over 30,000 chargers are affected, perhaps giving us a hint at the tablet's low sale figures, along with 600 travel chargers in the US.

Because of this risk, Nokia announced that it has halted sales of the Lumia 2520 and its charger in countries including the UK, Finland, Russia and Switzerland. Those who already own a Nokia Lumia 2520 can find more information about the issue here, although Nokia has yet to announce when users can expect to receive replacement chargers.

Jo Harlow, EVP of smart devices at Nokia, said, "While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia.

"We apologise to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience."

Nokia's product recall comes months after HP removed its Chromebook 11 from sale due to issues with its charger. µ

 

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