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Roaming teacher billed £2,600 for a Neil Diamond iTunes download

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Mon Apr 14 2014, 09:39

A TEACHER WHO WENT TO AFRICA and decided that she wanted a Neil Diamond album downloaded a CD from iTunes that cost £2,600.

There are three reasons this happened. One is that Neil Diamond is a popular artist, a second is roaming charges, and the third, though we don't like to say it, rhymes with cupidity.

Maths teacher Katie Bryan was visiting family in South Africa when she got a yearning to hear songs sung by the American crooner.

She decided to invest in the Essential Neil Diamond and downloaded the album. After that she enjoyed her stay in South Africa along with the sounds of the singer and his many hits.

However when she returned home and checked her bank account, she spotted a £2.600 hole in it, a hole that looked a lot like a Neil Diamond download.

"It was a lunchtime get-together with my boyfriend's family at a house where we were staying near the Kruger National Park. I'd had a bit of wine but not too much," said Bryan.

"People were playing music through their iPads or on phones through an iPod dock. Someone had put on the Traveling Wilburys but I just fancied hearing some Neil Diamond. I don't know why. He's more my boyfriend's musical taste and I'm more of a James Blunt fan."

Anyway she downloaded the album and the deed was done. Meanwhile, somewhere in telecoms firm Orange, an accounting system worked out the roaming charge for downloading the 320MB album at the rate of £8 per megabyte.

Orange added this charge onto the maths teaching James Blunt fan's bill and demanded that she pay it. She refused the invitation and threw herself into a cycle of phoning the company and complaining.

Three calls later and she got satisfaction. Bryan was told that she would not have to pay the incredibly large charge for the album, but she still seemed rather ticked off by the experience.

"I think Orange are preying on people who make a mistake while abroad. Why such a massive difference in cost? In England you would just pay the album price. There is no way this huge bill relates to the actual cost to Orange," she told the Telegraph.

"You hear of people doing this and you think 'stupid person - why did you do that?' I do feel foolish. But I also feel it is morally wrong to be expected to pay this sort of money for a Neil Diamond album." µ


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