SONY HAS SAID it will start fixing combustible Vaio Fit 11A laptops in May, after it warned punters earlier this month that the laptop could set their trousers on fire.
In a statement, Sony said, "We are accepting reservations for free repairs, and will work with our third party supplier to start replacing the battery packs from the middle of May, 2014."
Before sending the laptop off, Sony advises that users can check if their laptop is affected by entering its serial number on the Sony website.
The firm posted information about the product recall on its support webpages earlier this month, usually the scene of this sort of thing.
Sony regularly alerts its users about its hardware's unexpected incendiary features, and in the last decade we have seen it caution users about power bricks, laptops and desktops. In 2006, after a Dell laptop became a bonfire Sony recalled some 4.1 million batteries.
In this instance the affected number of laptops is much lower, just over 25,000 machines that are out there and at risk.
Sony stopped selling the hybrid laptop at the beginning of this month, and has already dealt with three flaming incidents, all of which seem to have happened in Hong Kong and China.
We asked the firm to comment on the recall. It gave us a list of model names and blamed the issue on a non-removable, third-party battery pack.
"Sony has identified that the non-removable battery packs provided by a third party supplier, included in (and limited to) VAIO Fit 11A released in February 2014 with the below listed model names, could potentially malfunction and cause overheating, resulting in partial burns to the chassis of the PC" it said.
"The safety of our customers is of the utmost importance, so we are advising those with affected models to switch off the unit and discontinue use. We have provided customers with a simple tool to check the serial number to identify whether it is an affected model. Sony remains committed to the quality and safety of our products and we sincerely apologise to our customers for this issue and the inconvenience this may cause them."
Panasonic confirmed that it made the batteries, the WSJ reported, and Sony reckoned that there are around 7,000 of them in Europe. µ