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DynDNS irks users with shutdown of free service model

Says it's due to abuse of trust
Wed Apr 09 2014, 16:07

DynDNS domain name management system logoDOMAIN NAME SYSTEM management service DynDNS has become the latest internet business to abandon its free service model.

In a blog post on Tuesday, Dyn CEO Jeremy Hitchcock explained, "We have an obligation to have the cleanest DNS network possible. There is a danger to a free infrastructure and over the years, we have seen mixed results from our freemium model."

He added, "We have seen an increase in abuse and a portion of users violating our trust, so we felt closing this down was the most responsible action we could take to our paying customers. This is something we have been struggling with for years."

DynDNS has been popular with small businesses, technology enthusiasts and early adopters of media streaming as a means to ensure uninterrupted remote access to their networks while avoiding problems associated with dynamic IP addresses. Such dynamic addresses offered by most ISPs can change without warning, thus they potentially require DNS entries to be changed accordingly.

Today, with the rise of cloud-based services that allow remote access via server side routing, DynDNS has been superceded for many purposes but still retains a loyal fanbase of active users.

New users will not be able to sign up for the free service effective immediately, while free tier users will need to migrate to the paid service by 7 May. The firm will honour the lifetime subscriptions of donors who backed the company in its early days.

Hitchcock thanked the service's users, saying, "Our free users have been an important part of our early success, and for that we are all extremely grateful. We have offered a discounted rate for those free customers to help ease the transition and experience the differences, which will be significant."

However, the news hasn't gone down so well with users of the service, who have been quick to tweet about their disappointment. What's more, as one tweeter pointed out, "If you're hosting a website with #OpenSSL on a #XP machine behind a #DynDNS hostname, it's a bad day for you ;-)."

In a similar transition, last year cloud storage company Sugarsync announced that it would stop offering free accounts, claiming that those who continued to do so had non-viable business models. µ


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