UK MOBILE NETWORK EE suffered at the hands of make believe monsters yesterday, but returned this morning with some well trodden technology advice.
EE was short of answers about the problem yesterday evening, and shared its view that perhaps ugly green gremlins have been at its systems. This morning it told still frustrated punters to turn their machines off and on again.
"We're aware of a network outage at the moment & working hard to fix," it said last night.
There seems to be some Gremlins in the system - we're aware of a network outage at the moment & working hard to fix. pic.twitter.com/MDQHO3vURY— EE (@EE) March 19, 2014
It carried on with its explanations through Twitter, updating users at various times that they had no signal and that it was trying to work out what it had done to crash its network.
The outage began at around 7.30pm UK time, and at around 10pm Wednesday night, it said that the problems were almost behind it.
"We are aware that a number of customers were unable to use the EE network this eve due to a tech issue. This issue has now been identified." it said.
"While not all of our customers were affected, service has been resumed for many of those who were. Full service will be resumed soon."
EE did not explicitly say that the service was completely back online, and its last public Twitter message of the evening was an apology.
"We'd like to apologise for the inconvenience caused, thanks for your patience and for all your feedback!" it said.
This morning it added the restart advice.
Hi guys. Please restart your handset if you're experiencing any issues as full network service is now restored. Sorry for the inconvenience!— EE (@EE) March 20, 2014
Users have reacted in a variety of ways, with many asking for some sort of compensation.
Everyone on @EE should get this month for free as compensation.— Alex Segal (@Alex_Segal) March 20, 2014
One, a footballer from Ipswich town managed to engage the firm in some prophylactic chat.
This morning EE told us that everything was back to normal. People who are aware of gremlins will know that they perish in the light of day.
"Last night's technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service," said a spokesperson.
"We apologise for the inconvenience caused to those customers affected."
We are aware of people who are still experiencing problems with EE's mobile network. EE's 'advice' to those people is that they should turn their phones off and then back on again. µ
Sign up for INQbot – a weekly roundup of the best from the INQ