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Mozilla will investigate Dell for charging PC buyers £16 to install Firefox

Dell said it's not charging for the web browser, but for the service
Thu Mar 06 2014, 15:18
Mozilla Firefox web browser logo

PC MAKER Dell seems to be in trouble with Mozilla, after it was revealed that the firm has been charging PC buyers £16 to get Firefox installed on their new computers.

Firefox is a free web browser, and it takes about five minutes to download and install it. Despite this, The Register has revealed that since September, Dell has been charging customers a £16.25 fee to pre-install it on their PCs. The installation was offered as an add-on for punters buying desktop computers from Dell's Optiplex line.

A Dell spokesperson attempted to justify the move in a statement sent to The INQUIRER, saying that firm is not charging for the free web browser but instead for the installation service. They said, "Dell Configuration Services, including the application loading service, ensure customers have a complete, ready to use product when it arrives.

"In this particular situation, the customer would not be charged for the Mozilla Firefox software download, rather the fee would cover the time and labour involved for factory personnel to load a different image than is provided on the system's standard configuration."

As you might expect, Dell has since removed the option from its website, but that will unlikely to prevent the issue from haunting it.

Mozilla hasn't welcomed the report, and the firm said it will look into the matter. The firm said in a statement, "There is no agreement between Dell and Mozilla which allows Dell or anyone else to charge for installing Firefox using that brand name.

"Our trademark policy makes clear that this is not permitted and we are investigating this specific report."

Mozilla said that it is in the early stages of investigating the report about Dell's practices, so we're likely to hear more on this soon. µ

 

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