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Belgian judge considers blocking Apple websites over product warranties

Little grey cells at work
Tue Mar 04 2014, 15:12
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BELGIAN AUTHORITIES might block access to Apple websites because of allegedly misleading product information.

Reports in Belgian newspapers suggest that a judge has an itchy blocking finger and is hovering it over Apple properties because of persistent issues with the way that the firm presents its warranty information.

A report on the Knack.be website said that a judge is considering asking internet service providers (ISPs) to put up a wall between Belgians and Apple, and that a complaint filed by Belgian consumer and business rights outfit FPS is responsible.

The newspaper reported on various sources and other reports that suggested that the judge will respond to issues about Apple warranties that have persisted since last year.

It said that Apple websites mention only a one-year warranty but added that Belgium requires a two-year warranty.

Apple has not responded to requests for comment on this, but it has in the past. In 2012 we asked it about Italian warranties, and it told us that it always plays by the local rules.

At the time it was reacting to a €900,000 fine from Italian regulators over Applecare. The issue, then, as now, was that Apple charges, via Applecare, to extend a one-year warranty.

"We believe our warranty policy in Italy complies with local requirements and respects consumer rights," said a spokesman then. "Apple does not agree with the decision issued by the Italian Competition Authority and has filed an appeal." Apple lost that appeal. µ

 

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