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Verizon blames its slow speeds on Netflix as net neutrality row continues

Oblique swipe at Netflix as customer experience continues to disappoint
Tue Feb 11 2014, 15:12
verizon

UNITED STATES TELECOMS FIRM Verizon has implied that it sees Netflix as the reason for recent customer complaints.

The company recently won a landmark appeal giving it the right to shape internet traffic, ending the US Federal Communications Commission (FCC) internet pledge and paving the way for an end to net neutrality. Verizon has had complaints lately from a number of customers who believe it is already throttling their Netflix service, causing pixilation, buffering and picture breakup.

A recent blog post even claimed to have found proof that the company is already shaping internet services, despite ongoing bipartisan attempts in the US Congress to save net neutrality regulations.

Netflix keeps a league table of providers and the streaming speeds they offer, and Netflix has released its January report with Verizon dropping in the table from sixth to seventh for its fibre service and its DSL service falling to the bottom rung.

However, in a statement to Ars Technica, rather than acknowledge the practice of throttling, Verizon pushed the blame firmly into Netflix's court, implying that the problem is not its network, but its customers using it to watch Netflix.

"How the internet works can be complicated, and consumers should be aware of the fact that the integrity of their home internet connection is only a portion of the streaming video quality equation. If their broadband connection is functioning correctly, the source of their frustration and the content they wish to see may be one in the same."

The net neutrality debate seems set to continue for some time, with the FCC awaiting the next move from Congress. µ

 

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