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HP ends server firmware updates for out of warranty customers

If you don't pay, you can't play
Mon Feb 10 2014, 16:38
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COMPUTER MAKER HP has announced that server users without a valid warranty or support agreement will soon be locked out of firmware updates.

In a blog post, HP VP of Servers Mary McCoy explained that from 19 February only customers with a valid warranty, Care Pack Service, that is, an extended warranty, or support agreement will be able to update their equipment.

This news originally came out in a letter to customers last September, however the deadline in that communication came and went without any change, so it was assumed that HP had decided not to press ahead with the policy until it was reiterated today.

The post rather dubiously entitled "Customers for life" explained, "This week, HP announced that effective February 19, 2014, we will provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.

"This decision reinforces our goal to provide access to the latest HP firmware, which is valuable intellectual property, for our customers who have chosen to maximize and protect their IT investments."

The accompanying Q&A page purrs reassuringly, "By obtaining and linking HP support agreements to their HP Support Center user profile, our customers are provided with the highest-quality resources and information specific to the HP products in their environment, so they can get the most value from their technology investments."

It appears that HP has finally decided to enforce its hardware maintenance and support income stream in these troubled times. µ


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