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Lloyds customers are left unable to pay after server failure

The cashcard giveth, and the cashcard taketh away
Mon Jan 27 2014, 12:20
Lloyds Banking

BANKING HOUSE Lloyds Banking Group has become the latest UK financial institution to suffer major information technology problems.

Up to a quarter of customers found themselves unable to use their credit and debit cards yesterday afternoon across Lloyds' brands including Lloyds Bank, TSB Bank, Halifax and Bank of Scotland.

The outage, which lasted for approximately four hours until around 7.30pm, was triggered after two of the banks seven servers crashed, affecting debit card transactions and around half of its ATMs.

In a statement, the bank said, "Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused."

This has been particularly bad PR for the newly revived TSB brand formed after the UK government forced the demerger the Lloyds TSB Bank as it prepares to break up the group and return it to private control. Customers were divided by sort code, resulting in many unhappy customers with multiple bank accounts with different banks. One such disgruntled user vented on Twitter yesterday:

This hardware failure is the second such incident in just over a month after RBS Group customers were left unable to pay for goods on one of the busiest shopping days of the year, and it comes in the same month that a regulation has been put into place that customers can switch banks within seven days. µ

 

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