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T-Mobile glitch sees pay as you go customers left penniless

Angry customers demand compensation
Fri Jan 17 2014, 12:47
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UK MOBILE OPERATOR T-Mobile suffered from a glitch on Thursday that saw its pay as you go customers lose their credit, and those customers are not very happy.

Angry T-Mobile customers have flocked to the EE customer support forums to whinge about the issue, which saw their pay as you go credit disappear.

One angry T-Mobile customer wrote, "Wake up this morning and try and send a text, failed. Tried calling but obviously they don't open till 8am so sat patiently and called again at 8. Have been calling since but as is the case with everyone else on here, I can't get through. What is going on? I need my phone for work purposes and am having to use my house phone instead which costs a fortune."

Another not very happy customer said, "I bought a £10 SMART pack on Monday. Since Monday, I have only sent 2 text messages, made a short phone call (2 minutes) and used 25 MB. And this morning my SMART pack has gone and I cannot [use] my phone anymore."

T-Mobile has confirmed the problem, and has said that it is rolling out a fix to those affected by the glitch.

A T-Mobile spokesperson said, "T-Mobile Pay As You Go customers have reported issues with adding and using their boosters.

"We are in the process of deploying a fix which we expect to be implemented within the next two hours and apologise for any inconvenience caused."

Although a fix is on its way, those over on the EE forum are still not best pleased, and are calling for the operator to issue compensation for the problem that has caused some users' mobiles to be out of action for over 24 hours.

One forum post read, "I hope they will do something to compensate us. If we had been in an emergency we would not be able to call or contact anyone. On top of that it is absolutely impossible to talk to a member of staff."

T-Mobile has yet to say whether it will offer customers reimbursement for the problem, while its users are demanding compensation from the firm. µ


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