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Android users complain of Nexus upgrade woes

Kitkat upgraders don't have a break
Mon Dec 16 2013, 12:08
Android 4.4 Kitkat statue

SMARTPHONE MAKER Google has remained tight-lipped in spite of users complaining about a litany of issues with Android 4.4 Kitkat updates to its Nexus devices.

The Google product forums have been inundated with complaints ranging from download problems with the update through decimation of battery life post-installation. Nexus 4 devices seem to be the worst affected, with complete inability to download, however Nexus 5 users are complaining of poorer video quality and some users are even citing the inability to accept incoming calls.

Android 4.4 Kitkat is already on its third iteration, Android 4.4.2, to try to fix some of the bugs, however in many cases it appears to be making matters worse.

To add salt to the wounds, Google has so far remained silent about the complaints, driving some customers to question the value of the Nexus branding program as a guarantee of having the latest, supposedly "best" firmware.

Other moans have included the media storage service crashing, failure to update Exchange services and the lack of Bluetooth connectivity, which it seems can only be fixed by turning off WiFi.

These problems are, of course, only of concern to Nexus users, but have a knock-on effect for the rest of the Android community because until the Nexus devices are stabilised, it seems unlikely that other manufacturers will follow suit by releasing their own upgrades to Android 4.4 Kitkat.

In the meantime, some of these problems can be fixed by manually clearing the cache for the problem processes and rebooting the phone, however this is far from guaranteed and not universal, forcing many users to downgrade until Google comes up with a release that solves the problems. µ

 

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