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Freephone numbers will be free to call from mobiles in July 2015

Ofcom will also tackle consumer confusion about premium rate numbers
Thu Dec 12 2013, 12:08
angry businessman

UK TELECOMS REGULATOR Ofcom has announced that freephone numbers will actually be free in a year and a half, and will cost nothing to call from both landlines and mobiles.

The watchdog declared on Thursday that "freephone will mean free" going forward, a promise it made in April. This means that from July 2015 calls made to 0800, 0808 and 116 numbers will be free to call from both landline and mobile phones.

Ofcom chief executive Ed Richards said, "These changes will be the biggest for UK telephone customers in more than a decade. We expect them to restore people's confidence in using phone services, and to increase competition.

"Freephone will mean free for all consumers, and the cost of calling other services will be made clear. Telephone users will be able to see how much they're paying, and where their money is going."

Ofcom also revealed plans to tackle consumer confusion over how much it costs to call companies and organisations such as government agencies, public bodies and other organisions at numbers starting with 08, 09 and 118.

The regulator explained, "Consumers will therefore be able to understand the exact cost of making the call by adding the access and service charges together. They will also be able to compare the prices of different phone and service providers more easily." µ


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