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Gaming store Zavvi goes Scrooge over PSP error

You boy, fetch me your cheapest handheld
Wed Dec 11 2013, 14:58
Sony PlayStation Vita review - gaming

GAMING STORE Zavvi is losing the hearts and minds of the internet in its pursuit of some Sony PS Vita handhelds that it sent out for a cheap price.

The retailer is accused of demanding back mis-sent handhelds in a vaguely threatening manner.

At issue are some PS Vita games gadgets that it sent to pre-ordering punters. Where it was supposed to have used a payment of £19.99 towards a game called Tearaway, it just sent out a £149 package instead. That left it with some happy customers, but £130 shortfalls.

According to a report on gaming website Darkzero the firm has put its selling machine into clawback mode and has sent letters to people that demand in no uncertain terms that they send the merchandise back.

"We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product," it said.

"We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you. If possible, please keep the parcel in its original packaging ready to hand back to the courier."

Punters are not happy about this, and have cried "distance selling regulations" over the email and their deal.

Zavvi is run by parent company The Hut, and we have asked it for comment or confirmation. We are still waiting for a response.

Usually when a firm makes a mistake the customer loses out, but that is often because typically no items have been shipped and money is only briefly detoured.

Zavvi has not ended its pursuit of the handheld consoles, and Dark Zero has a follow-up email that is apparently the final salvo from the firm before it unleashes "legal remedies" on lucky buyers.

"We have tried to contact you on numerous occasions to give you the opportunity to return this item to us (at our cost and no inconvenience to yourself), but to date you have refused to do so," it said.

"This is our final notice to politely remind you that you did not order, or pay for, a PS Vita and if you fail to contact us by 5pm (UK time) on 10 December 2013 to arrange a convenient time for the PS Vita to be collected we reserve the right to enforce any and/or all legal remedies [available] to us." µ


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