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RBS and Natwest customers fume as IT glitch causes banking meltdown

Technical problems hit bank cards, websites and smartphone apps
Tue Dec 03 2013, 10:56

CYBER MONDAY wasn't an especially busy shopping day for customers of the Royal Bank of Scotland (RBS) or Natwest, as a technical glitch downed the UK banks' services on Monday.

Customers of the RBS group, which includes Natwest and Ulster Bank, found that payments were declined on Monday, while others could not access the banks' websites or smartphone apps.

According to reports, the banking group's services went down from 6.30pm on Monday in the UK, with the outage continuing to cause havoc for the remainder of the evening.

It's unclear what caused the problems, with RBS admitting that it still doesn't know, but it's rumoured that the bank was either the victim of a cyber attack or experienced IT problems similar to those that downed the banks in June last year.

As you would perhaps expect, this outage didn't go down well with customers of the banks, who missed online Cyber Monday deals on one of the busiest shopping days of the year. Bank customers were quick to take to social media websites like Twitter to moan about it.

Some users continued to take to Twitter on Tuesday to complain that they were still unable to access online banking, but RBS said in a statement released on Tuesday morning that the issue had been fixed.

A spokesperson for the banking group said, "The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally."

We'll update this article when we hear more. µ


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