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EE irks 4G customers with unexplained Imgur block

Updated And you can't cancel your contract because of it
Tue Nov 19 2013, 12:15
Smartphone dispalying EE 4G logo

UK MOBILE OPERATOR EE is blocking access to image sharing website Imgur for its 4G LTE customers, news that has not gone down very well.

The issue was first reported on EE's support forum on Monday, where user Toliver182 highlighted the fact that the operator is restricting users' access to the Imgur image sharing website, preventing its 4G customers from watching GIFs of pugs and people falling over.

Toliver182 went on to point out that only those paying more for EE's 4G services are affected by the block, not those on Orange and T-Mobile.

Imgur is a pretty popular website, so it will come as little surprise that the news has not gone down well with EE customers.

One irked user wrote, "I will be cancelling my contract at next renewel unless this is stopped," while another added, "Surely they must have made a mistake. Why else would they block a totally legitimate image-sharing site that is used extensively on the internet?"

It seems it is not a mistake however, as EE has confirmed that it is blocking Imgur. EE's response is likely to annoy its customers more than the issue itself, however, with a spokesperson for the mobile operator saying, "I confirm access is currently restricted for the imgur web site.

"As discussed, I am unable to provide information as to why this is or if this will be reviewed in the future.

"All routes have been exhausted in trying to obtain this information on your behalf. Unfortunately, this is a business decision and does not allow you to end your agreement without penalty."

Update
EE has been in touch to tell us it is "not blocking the website," but that access is instead restricted due to its content lock system, and the fact that Imgur is not moderated. The fact that some, despite removing the content lock, still cannot access Imgur is apparently due to a technical issue, and EE is looking into it. µ

 

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