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HP Chromebook 11 removed from sale due to overheating charger concerns

Advises not to use bundled charger
Thu Nov 14 2013, 11:23

THE BUDGET HP Chromebook 11 has been taken off store shelves less than a month after release due to reports that faulty chargers are overheating.

HP's online store is conveniently offline "due to maintenance", but the web surfing notebook has disappeared from both Currys and PC World and Google's online store in the UK and the US.

No results for searching HP Chromebook 11 in PC World store

"Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use," HP said in a statement.

"We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can."

In the meantime, HP has advised customers who have already bought an HP Chromebook 11 to not use the charger shipped with the device, as the fault apparently lies with the charger as opposed to the Chromebook.

"In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories listed microUSB charger, for example one provided with a tablet or smartphone. We apologise for the inconvenience," HP added.

It's perhaps ironic that the Chromebook 11's charger is at fault, as it was one of the main features that Google promoted when launching the netboook, being unique in the fact it is one of few laptops to feature a microUSB port, the same mains adapter as many other popular devices, such as most Android smartphones and tablets.

Priced at just £229, the HP Chromebook 11 brought a new fanless model to Google's range of Chrome OS powered notebooks, measuring 18mm thick and weighing just over 1kg.

The device offers a lot for £229, however you might want to hold off buying one from Ebay or retail stores while Google and HP fix the charger problem. µ


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