JAPANESE GAME FIRM Konami has apologised to Xbox 360 users that are struggling with their copies of Pro Evolution Soccer 2014.
Konami said that it is working closely with Microsoft to sort out the problem, and has asked gamers not to cry foul too soon.
"We are aware that many of you are experiencing trouble getting online in PES 2014. Data Pack 1.00 needs to be installed before you can play online and there is an issue with the installation of this pack resulting in the error message 'The downloaded file is broken' at around 50 [percent] of installation," it said.
"We are very sorry for this and we are working hard in collaboration with Microsoft to fix this issue and get you on the field as quickly as possible."
Since that post the firm has added another update. However, it does not appear that it has been able to fix the broken download problem yet.
"We are still in discussions with Microsoft trying to understand what might be causing this. Since recently, some players have reported intermittent success installing the Data Pack. Please try to re-download and installing it," it added late yesterday. "Of course, if we have any news ahead of this time you will be the first to know."
Konami has already apologised for problems with the update, and most recently it was company head who was saying ‘sorry'.
"We would like to apologise to any users who have been unable to enjoy PES 2014 online and would like to reassure fans we'll be fixing the issue as quickly as possible," said Konami Digital Entertainment president Shinji Hirano.
"In the meantime we're setting up a special section on the PES 2014 site to keep users up to date on issues, feedback and general help with the product. Our customer support team is also providing as much personal support as possible."
Sixteen days later and word reaches us from Konami HQ that explains that these problems have been sent off the pitch and into the stands.
Good news for gamers who have suffered from a fouled experience and download files that apparently kept moving their own goalposts, those days are behind you, and you can now join in the first team gaming experience.
"Konami has announced that a new update is now available that remedies all online issues affecting the Xbox 360 version of PES 2014, restoring full online functionality to the game," it said in a statement.
"The update can be automatically installed from within PES 2014, and delivers an online mode and Master League Online service, and also rectifies previous issues with updating the game via KONAMI data-packs."
That is not the end of things, as Konami is also lining up 11 vs 11 online team games. A beta trial of this is underway and the feature should launch shortly. Also out shortly are some 800 character face updates, and user-suggested improvements. µ
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