GAMES FIRM Rockstar has issued further apologies as GTA Online enters its second week of problems.
The game has had a trouble plagued launch and Rockstar has released almost daily dispatches about the situation, what the problems are and what it is trying to do to fix them.
The most persistent issue now seems to be lost characters or other profile information.
Rockstar has posted some workarounds for people who are concerned that they have already lost some progress.
In an update posted to its support pages Rockstar admitted the problem exists and recommended that people not apply a scorched earth approach to their game.
"If you have previously created a character but see an empty character selection screen when entering GTA Online, please back out to GTA V Story Mode and try re-entering GTA Online through the pause menu (repeat or wait until Rockstar cloud servers are back up). Do not create a new character in the empty slot where your character should be," it said.
"If you receive the message 'The Rockstar Cloud Servers Are Unavailable', please return to GTA V Story Mode and follow the steps above. Please do not press 'Retry' on the message and do not proceed online with saving disabled, as this may lead to overwriting your existing character. We apologize for this inconvenience and are working on a permanent fix for these issues."
Two days ago the firm said that it was working to find the cause of lost progress, adding that it was doing all it could to minimise its impact.
Players are advised not to start an online game when the Rockstar servers are not available. If they do, said the firm, they will be given a temporary character whose progress will not transfer into the game.
"Even if the services come back up while you are playing on a temporary character, that temporary character will not save," it said.
"You would need to return to Single Player and re-enter GTA Online to load your non-temporary characters and resume playing with the ability to save progress." µ
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