HIGH STREET BANK Barclays has responded to the wishes of its users and promised to release contactless payment keyfobs, Windows software, and reconsider overdraft charges.
Barclays has been conducting a customer survey called Your Bank. This has involved 370,000 customer interactions and resulted in 2,600 usable ideas.
"After the success of Your Bank, it's crucial that we show our customers that we are acting on their feedback which is why we have already made these commitments, with more to come," said Barclays Retail Bank MD Catherine McGrath.
"With industry switching now up and running we know that consumers have plenty of different options when it comes to choosing their bank - and we want to ensure they have plenty of options when it comes to banking with Barclays. We value our customers and believe that in order to keep customer loyalty we need to see life from their perspective and ensure they are at the heart of everything we do."
From these 2,600 ideas are eight things to which Barclays has committed. These include keyfobs for micro-payments including purchases for up to £20, and the ability to manage your mortgage from your mobile.
Barclays cannot provide timings for when it might deliver these, but it reckoned that it will be soonish.
As well as improving technology options for its users the firm is considering the charges it levies on overdrafts. Barclays said it is considering sending overdraft alerts as text messages.
The firm is also giving access to Pingit, its quick payment transfer system, to people under 16 years of age. We understand that parents will be able to supervise this service and see when and where payments are made and to whom they are paid, as well as set daily payment limits.
Barclays will also release a version of the Pingit app for Windows 7 and Windows 8 and a version of its mobile banking app. Previously these were only available for Blackberry, Android and iOS. µ
Sign up for INQbot – a weekly roundup of the best from the INQ