SOCIAL SHARING SERVICES Instagram and Vine suffered downtime on Sunday due an outage at an Amazon cloud data centre over the weekend.
Instagram was one of the first to identify the glitch, tweeting, "We know many of you are having trouble loading Instagram. We identified the issue and are working to fix it ASAP. Thanks for holding on". However, that tweet now seems to have disappeared.
Social video service Vine also acknowledged the outage on Twitter, though that tweet doesn't seem to have been deleted.
We're aware of some issues affecting our servers and are working to address them now. Thanks for your patience and hang tight!— Vine (@vineapp) August 25, 2013
According to Amazon, the problems started at 9pm GMT and lasted for about an hour. The cloud services provider said that the outage was caused by "a 'grey' partial failure with a networking device" that resulted in packet loss.
"The networking device was removed from service and we are performing a forensic investigation to understand how it failed," Amazon said.
Amazon's status dashboard reported that the outages were attributed to a data centre in Northern Virginia that was struggling to keep up with demand.
The dashboard showed "Degraded performance" for what Amazon refers to as its Elastic Compute Cloud (EC2) web service in Northern Virginia, as well as "connectivity issues for load balancers". Amazon said it has since "identified and fixed the root cause of the performance issue".
"Elastic Block Store (EBS) backed instance launches are now operating normally. Most previously impacted volumes are now operating normally and we will continue to work on instances and volumes that are still experiencing degraded performance," the web services' dashboard report said. "We are continuing to work on a small number of instances and volumes that require additional maintenance before they return to normal performance."
Instagram and Twitter are now working and back online. However, this isn't the first time that Amazon's Virginia data centres have caused problems.
In July last year, a thunderstorm led to availability issues with Amazon's EC2, Relational Database Service, and Elastic Beanstalk at 10 data centres in the Virginia area. At the time that caused problems for Instagram and movie streaming service Netflix. µ
Tags: Social Media
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